Terms & Conditions
Introduction
Welcome to www.wrapistry.shop (the “Website”). This Website is owned and operated by Wrapistry (Proprietary) Limited (“Wrapistry”). By visiting our Website and accessing the information, resources, services, products, and tools we provide (the “Services”), you understand and agree to accept and adhere to the following terms and conditions as stated in this policy (hereafter referred to as the “User Agreement”), along with the terms and conditions as stated in our Privacy Policy (please refer to the Privacy Policy for more information). Please read this User Agreement and the Privacy Policy carefully and should you have enquiries, please contact us at [email protected].
Changes to the User Agreement
We reserve the right to change this User Agreement from time to time without notice. You acknowledge and agree that it is your responsibility to review this User Agreement periodically to familiarise yourself with any modifications. Your continued use of the Services after such modifications will constitute acknowledgment and agreement of the modified terms and conditions.
Registration and Use of the Website
By visiting our Website and using the Services, we may, either directly or indirectly, provide you with reports, information and/or marketing material in any form (hereafter referred to as “Resources”). You agree to use these Resources only for the purposes intended as permitted by (a) the terms of this User Agreement, and (b) applicable laws, regulations and generally accepted online practices or guidelines.
As an unregistered user, you will be still be able to browse the Website and choose to make use of the Services offered on this Website. You hereby agree that you will be bound by this User Agreement in such circumstances. As part of the registration process, you will be required to provide a unique username and password and you may be required to provide certain information about yourself (such as identification, contact details, credit card details, delivery address etc.). You agree that any information you provide will always be accurate, correct, and up to date.
You are responsible for maintaining the confidentiality of any login information associated with any account you use to access our Website and the Services. Accordingly, you are responsible for all activities that occur under your account/s. You agree to notify Wrapistry immediately upon becoming aware of or reasonably suspecting any unauthorised access to or use of your username and password and to take steps to mitigate any resultant loss or harm.
By accessing the Website and/or using the Services, you warrant and represent to Wrapistry that you are legally entitled to do so and to provide the data required. You further warrant that all the details you have given are true and complete and that you are legally permitted to do so. You further warrant that you are over the age of 18 years or have the express consent of your parent/guardian.
Accessing (or attempting to access) any of our Services by any means other than through the means we provide, is strictly prohibited. You specifically agree not to access (or attempt to access) any of our Services through any automated, unethical or unconventional means.
Engaging in any activity that disrupts or interferes with our Website and/or Services, including the servers and/or networks to which our Website and/or Services are located or connected, is strictly prohibited.
Attempting to copy, duplicate, reproduce, sell, trade, or resell our Website, Services and/or Resources is strictly prohibited.
You are solely responsible for any consequences, losses, or damages that we may directly or indirectly incur or suffer due to any unauthorised activities conducted by you, as explained above, and may incur criminal or civil liability.
Conclusion of Sales and Availability of Stock
All orders placed are offers to purchase, which Wrapistry may accept or reject in their sole discretion, including depending on the availability of products, correctness of the information relating to the products (including without limitation the price) and receipt of payment or payment authorisation by Wrapistry for the products. Wrapistry will indicate the rejection of your order by cancelling it and, as soon as possible thereafter, refunding you for any amount already paid.
Placing products in a shopping cart without completing the purchase cycle does not constitute an order for such products, and as such, products may be removed from the shopping cart if stock is no longer available. Alternatively, Wrapistry may in its sole discretion substitute the unavailable product with an alternative comparable product of equal value. You cannot hold Wrapistry liable if such products are not available when you complete or attempt to complete the purchase cycle at a later stage.
Payment
We are committed to providing secure online payment facilities. All transactions are encrypted using appropriate encryption technology. Once you have selected your payment method, you will be directed to a link to a secure site for payment of the applicable purchase price for the products. We shall not be liable to you in any manner and will not supply any products should we not receive payment.
Delivery
Wrapistry offers free delivery on all orders over R400. Some items (heavy or large, based on volumetric weight) may carry additional delivery fees. All deliveries are done using door-to-door couriers to your chosen delivery address. Products purchased from a gift registry will be delivered directly to the bride and groom at the address supplied on registration or an alternative address provided by you to Wrapistry in writing.
Please ensure that there is a responsible person at your premises or venue, available to sign on delivery and collection of the products. For added convenience, orders may be collected from our offices located at 6 William Road, Norwood, Johannesburg, 2192.
Wrapistry delivers nationally to all major centres in South Africa. Should you require international delivery, please contact us on [email protected].
Refunds/Returns
Please inform our Wrapistry team within 15 (fifteen) days from date of delivery or collection by you if you wish to return or exchange an unwanted product, provided the unwanted product is in its original condition and original packaging and provided the item you wish to exchange it for is in stock. We will collect the unwanted product from you at no charge. After 15 days, you can only return a product if it is defective within 6 months from delivery to or collection by you. Perishable items, such as food subscriptions, as well as gift cards and experiences which have been redeemed are final sale and cannot be cancelled or exchanged.
All returns are for a Wrapistry store credit for the original purchase price. These credits will be placed into your account. Store credits cannot be redeemed for cash or be applied towards items purchased from another website or cash gifts.
Virtual Exchanges/Returns on Registries
With regards to registries, we cannot guarantee the availability of a product at a later stage. Should a gift that was purchased from your registry become out of stock or discontinued, Wrapistry will compensate you with an item of similar value or Wrapistry store credit for the original purchase price of the gift. For items purchased off your registry, we will keep track of the gift originally purchased for you so you can still send an appropriate thank you note.
Gift Vouchers
Wrapistry gift vouchers are not redeemable for cash and will not be replaced if lost, stolen, destroyed or used without permission. The gift vouchers cannot be resold to or exchanged with a third party and can only be redeemed online at Wrapistry. A gift voucher credit will be placed in your account for a Wrapistry store credit and expires after 6 months from date of issue.
Cash Funds
Wrapistry shall pay the full amount contributed by guests towards the cash fund less a 3,5% bank processing fee plus R100 transfer fee (“Cash Fund Amount”). The Cash Fund Amount shall be affected by way of an electronic transfer into a South African bank account nominated in writing by the couple. The Cash Fund Amount shall only be applicable to and valid for Cash Funds and any other gifts purchased on the registry may not be converted into a Cash Fund Amount.
Completion Discount
After closing your registry (“Event Date”) Wrapistry will give you a 10% discount (“Completion Discount”) which shall apply to any items on your registry that were not purchased by your guests, subject to the fulfilment of the eligibility requirements below:
1) You must have a verified registry on Wrapistry that was created 30+days prior to your Event Date; and 2) a guest has purchased at least one gift on your registry by your Event Date.
The Completion Discount is subject to the following terms and conditions:
1) It is valid for 1 (one) month from your Event Date;
2) It applies to the unpurchased Wrapistry gifts remaining on your registry post your Event Date;
3) It cannot be used with special purchase codes or other Wrapistry coupons;
4) It does not apply towards experiences, gift cards, cash funds, honeymoon funds or other Wrapistry store credit.
5) It is not applicable towards past purchases, gifts added after your Event Date, returned merchandise employee purchases or purchases of items made by: BIBO, Click & Grow, Harmon Kardon, LG, Nespresso, Phillips, Regent, Samsung, The Stella Creative, Tzuki Art and Yair Emanuel and;
6) It may not be transferred to any person or third party for any reason whatsoever.
Kindly take note that Wrapistry reserves the right to modify the aforementioned terms and conditions at any stage.
Intellectual Property
All content and materials available on or in relation to the Website and the Services, including but not limited to text, graphics, domain name, code, images and logos, reports, data, information, trade marks as well as the Resources (the “Intellectual Property”) are the exclusive intellectual property of Wrapistry, and are protected by applicable intellectual property law. Any inappropriate use, including but not limited to the reproduction, distribution, display or transmission of the Intellectual Property or any part thereof is strictly prohibited, unless specifically authorised by Wrapistry.
We hereby grant you a limited non-exclusive and non-transferrable license to access the Website and use the Services and Resources only for the purpose for which it is intended. This license does not permit any of the following:
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resale or commercial use of the Website or its contents;
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collection and use of the content for any use other your own personal use;
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derivative use of the Website or its contents; any downloading or copying of account information for the benefit of another merchant; or
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any use of data mining, robots, or similar data gathering and extraction tools.