Wrapistry offers free returns within 15 days of delivery for most items sold on Wrapistry. Certain restrictions and exceptions apply as outlined below. All items must be unused and in the original retail packaging. We are not able to accept returns on items that are used or do not have the original retail packaging.
Final Sale Items
The following items on Wrapistry are final sale and not eligible for return due to their nature and include sale items, perishable items, furniture, gift cards, experiences and cash funds.
Virtual Exchanges/Returns on Registries
With regards to registries, we cannot guarantee the availability of a product at a later stage. Should a gift that was purchased from your registry become out of stock or discontinued, Wrapistry will compensate you with a Wrapistry store credit for the original purchase price of the gift. Please note the value of your Wrapistry store credit will be for the value that your guest paid when making the purchase which may be different from the retail price of the item at any given time.
Your guests will not be notified if you retain their gift as Wrapistry store credit. For items purchased off your registry, we will keep track of the gift originally purchased for you so you can still send an appropriate thank you note.
Wrapistry store credit expires after 3 years and can be used for any physical product or experience that Wrapistry sells. Wrapistry store credit cannot be redeemed for cash.
Wrapistry gift vouchers are not redeemable for cash and will not be replaced if lost, stolen, destroyed or used without permission. The gift vouchers cannot be resold to or exchanged with a third party and can only be redeemed online at Wrapistry. A gift voucher credit will be placed in your account for a Wrapistry store credit and expires after 3 years from date of issue.
Wrapistry shall pay the full amount contributed by guests towards the cash fund less a 3,5% bank processing fee plus R100 transfer fee (“Cash Fund Amount”). The Cash Fund Amount shall be affected by way of an electronic transfer into a South African bank account nominated in writing by the couple. The Cash Fund Amount shall only be applicable to and valid for Cash Funds and any other gifts purchased on the registry may not be converted into a Cash Fund Amount.
Damaged Items and Vendor Defects
If an item is damaged upon delivery, please reach out to us within 30 days of delivery to ensure that we can get you the proper replacement. You will be prompted to provide a photo of the damaged item and any packaging. Please reach out to [email protected] with your order number, photos of the damage, and provide an address for where you want the replacement to be sent.
If the item is defective within 30 days of delivery, please contact us at [email protected] and provide a photo of any visible defects as well as any information pertaining to the issue, regular care and use, and any possible troubleshooting of the issue. For all other defective items, please refer to the manufacturer’s warranty.
Incorrect Item Delivered
We do our best to ensure the product information, availability, purchase price and associated delivery times and fees are accurately reflected on our website. However, should we accidentally deliver the wrong product to you or if the product is not as described on the website, or is missing any parts, please do not remove the product from its original packaging. Notify us as immediately and we will collect the product from you at no charge.
By default, we only deliver registry items after couples have closed their registry. Should you not receive all your items on delivery, you shall by no later than 5 days of delivery notify Wrapistry in writing at [email protected] in order for us to investigate the matter further and assist you. After 5 days, it shall be deemed that the items have been duly delivered to you.
Process a Return
If you would like to return an order you have received, please email [email protected] so we can assist you.